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REFUND AND RETURNS POLICY
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- Refund and Returns Policy
At BabyLeo, we take great pride in creating premium, high-quality clothing for babies and toddlers. Every piece is made with care, and we want you to feel fully confident in your purchase. Please take a moment to review our policy before placing your order.
14-Day Return & Exchange Period
You may request a return or exchange within 14 days of receiving your order. After this period, all sales are considered final.
Item Condition Requirements
To be eligible for a refund or exchange, all returned items must meet the following conditions:
- Items must be unused, unwashed, and in brand-new condition
- All original tags must still be attached
- Complete sets must be returned in full (if applicable)
Please Note: items showing signs of wear, washing, damage, stains, or missing tags will not be accepted under any circumstances.
How to Start a Return or Exchange
To begin a return or exchange request, please contact us at contact@babyleous.com within 14 days of delivery.
- Customers are responsible for return shipping costs.
- Refunds and exchanges are processed only after we receive and inspect the returned item(s).
- Approved returns will be refunded to your original payment method, or replaced with an exchange, as requested.
- Items that do not meet our policy requirements will be returned to the sender at their own expense.
Credit Card Disputes & Chargebacks
At BabyLeo, we handle all orders and transactions with the utmost care and transparency.
If you ever experience an issue with your purchase or payment, please reach out to us first, our team is always happy to help resolve it quickly and fairly.
Please note that unauthorized chargebacks or payment disputes are taken seriously. Filing a false or unjustified claim may be considered fraudulent activity and will be reported to your payment provider and relevant authorities. We maintain full transaction, shipping, and communication records to prevent chargeback abuse.
Customers who engage in repeated or unjustified disputes may be restricted from placing future orders with BabyLeo.
Final Sale & Discounted Items
All sale, clearance, and discounted items are considered final sale and are not eligible for refunds or exchanges.
After 14 days from delivery, all purchases become final, regardless of reason.